Cancellation and late policy
Last updated
Cancel free up to twelve hours before a class. Inside twelve hours the class comes off your pack and cannot be reinstated, because the space has been held and the machine cannot be resold in time.
The window
Cancel free up to 12 hours before; inside that the class comes off your pack. The window is measured against the class start time in the studio's timezone, and cancelling is one tap in the booking confirmation email or in the member portal.
Late arrival
The door stays open for the first five minutes. After that we cannot let you in mid-sequence — the class is continuous and the entry point matters. The booking is not refunded, but call the studio and we will usually move it.
When we cancel
If we cancel a class — a coach is ill and nobody can cover, or the room is unsafe — the class goes back onto your pack in full and we email everyone booked as soon as we know. A pack expiring in that week is extended by the same number of days.
Waitlists
If a place comes free you are told by email and text, and you have two hours to take it before it passes to the next person. Nothing is charged to you until you accept.
Questions about any of this: hello@lagreenine.com · (626) 555 0148